Þetta Reddast – Shipping Policy
We ship fast, but even magic takes time.
Read the full Shipping Policy for all the fine print on delivery windows.
You can also skim through our FAQ below
we've got the answers to all those "where's my stuff?" questions without the legal textbook vibes.
Shipping FAQ
Order Processing & Timing
How long does it take for my order to ship?
Print-on-demand products (apparel, mugs, posters, etc.) take 2–5 business days to produce. Original artwork from our Iceland studio ships within 1–3 business days after payment confirmation.
Will all my items arrive in one package?
Not necessarily. If your order includes items from different sources (our Iceland studio + print partners across Europe/North America), they may arrive in separate packages. You'll get separate tracking emails for each shipment—and there's no extra charge for split shipments!
Can I change or cancel my order after placing it?
Once your payment is processed and we send your shipping notification, the order is accepted and cannot be canceled. If you need to change something, contact us immediately before the item enters production—but we can't guarantee changes can be made.
Can I get expedited or priority shipping?
Yes, if available for your destination at checkout. Expedited options reduce shipping time but don't affect production time (which remains 2–5 days for print-on-demand or 1–3 days for artwork).
How long will customer support take to respond during peak seasons?
During holidays (November–December), Black Friday, Cyber Monday, and major sales events, response times may extend to 48 hours. Production times can also increase by 3–7 business days, and carrier windows may expand by 3–5 days.
Delivery & Tracking
What carriers do you use?
Our print-on-demand partners (Printful and Printify) select carriers based on your destination and the fastest available option. Artwork shipped from Iceland uses our designated carrier. All shipments include tracking where the destination allows it.
Can I track my order?
Yes! Tracking numbers are emailed within 24 hours of shipment. Tracking typically activates within 24–48 hours after the carrier scans your package. If your tracking shows no movement after 3 business days, contact us—we'll investigate.
Why is my tracking not updating?
For international shipments, tracking may be limited once the package enters local postal networks. We'll provide available tracking milestones to help monitor your order. If it's been 3+ days with no updates, drop us an email at ahhh@thetta-reddast.is.
How long until my package arrives?
Total delivery time = production time + shipping time. Unfortunately, we can't guarantee exact arrival dates due to carrier delays, customs processing, weather, and events beyond our control. Delivery is often faster than estimates, but please allow the full window before checking in about delays.
Do you ship to P.O. boxes?
For courier deliveries, we need a street address—P.O. boxes won't work. However, for certain remote destinations where courier service isn't available, P.O. box delivery via national postal service may be possible. Contact us to verify what's available for your location.
Do you ship worldwide?
Yes! We ship globally, from our print partners' facilities across Europe, North America, and beyond, and from our Reykjavík studio. Some items may not be available everywhere due to local laws, carrier restrictions, or customs regulations.
International Orders & Customs
Who pays for customs, duties, and import charges?
For international orders, you're responsible for any import duties, taxes, or customs fees levied by your country. We have no control over these charges and cannot predict the amount. Orders fulfilled by EU-based print partners may be exempt from customs charges.
What if my package is held at customs due to unpaid charges?
If you refuse or abandon the package at customs, return shipping or destruction costs may be deducted from your refund. Alternatively, you can arrange payment of charges and reshipment at your expense—just contact us within 7 days to discuss options.
Issues & Problems
What if my package gets lost in transit?
We'll investigate with the carrier and, if the loss is confirmed, offer a replacement or refund. We respond to lost package claims within 5 business days and complete investigations within 14 business days. If loss is confirmed, replacement/refund is processed within 10 business days.
What if my item arrives damaged or defective?
Inspect your package upon arrival. If damaged or defective, contact us within 7 days with photos at ahhh@thetta-reddast.is. We'll work with our partners to make it right. Note: statutory warranty periods may extend beyond 7 days in some jurisdictions (including 2 years in many EU countries).
What if I received the wrong item?
Contact us within 7 days with photos, and we'll arrange a replacement or refund at no cost to you. We ship replacement items within 3 business days of receiving your notification. Refunds follow our Returns & Refunds Policy timeline.
Who pays for return shipping?
For change-of-mind returns, you're responsible for return shipping. However, we cover return shipping costs for defective, damaged, or incorrectly shipped items. Always contact us first to coordinate return logistics for such cases.
Where can I reach you with shipping questions?
We're here to help!
Email: ahhh@thetta-reddast.is
Phone: +354 823 3050
Address: Laugarnesvegur 80, 105 Reykjavík, Iceland
