Shipping policy

Shipping Policy
Last Updated: October 11, 2026

At Þetta Reddast, we want your order to reach you quickly and safely. This Shipping Policy explains where we ship, how much it costs, and what to expect once your order is on its way. By placing an order, you agree to the terms of this Shipping Policy, which forms part of our Terms of Service.

PRODUCTION & FULFILLMENT TIMES

Our products are produced in two ways:

Print-on-demand products (apparel, mugs, posters, and similar items) are produced, packed, and shipped directly by our print-on-demand partners, Printful and Printify, from facilities located close to you wherever possible. This reduces shipping times and carbon footprint — and means some multi-item orders may arrive in separate packages if produced at different facilities.

Original artwork is produced, packed, and shipped by us directly from our studio in Reykjavík, Iceland.

Because of this, items in a single order may ship separately, at slightly different times, and with different tracking numbers.

Split Shipments: If your order contains items from different production sources (print-on-demand partners + Iceland studio), your order will arrive in multiple shipments. You will receive separate tracking notifications for each package. No additional shipping charges apply for split shipments unless you selected expedited delivery for one portion of your order.

PROCESSING TIMES

Print-on-demand products: Each item is produced on demand after you order. Production typically takes 2–5 business days, after which your order ships. During peak periods (holidays, sales), production may take longer — we'll email you if there is a significant delay.

Artwork from Iceland: Orders are processed and shipped within 1–3 business days after payment confirmation.

You'll receive a confirmation email once your order is accepted, and a shipping notification with a tracking number once each package ships.

Order Acceptance: Your order constitutes an offer to purchase. Order acceptance occurs when we confirm receipt of payment and send your shipping notification email. We reserve the right to decline orders at our discretion prior to acceptance.

SHIPPING DESTINATIONS

We ship worldwide — including from our partners' production facilities across Europe, North America, and beyond, and our own studio in Iceland.

Some items may not be available to all destinations due to local laws, carrier restrictions, or customs regulations.

Courier Deliveries: We do not ship to P.O. boxes for courier deliveries — a street address is required. For certain destinations where courier service is unavailable, P.O. box delivery via national postal service may be arranged. Contact us to verify availability for your location.

SHIPPING RATES & CHARGES

Shipping charges are calculated at checkout based on your order's destination, weight, and dimensions, and are displayed before you complete your purchase.

Posted product prices do not include taxes, shipping, handling, customs or import charges.

We do not offer free shipping; all orders are charged the carrier-calculated rate shown at checkout.

CARRIERS & TRACKING

Orders are shipped by our print-on-demand partners (Printful and Printify), who select the carrier based on your destination and the fastest available option. Artwork is shipped from our studio in Iceland using our chosen carrier. All shipments include tracking where the destination allows it, and we'll email you your tracking number(s) once your order ships.

Tracking Information Availability: Tracking numbers will be emailed within 24 hours of shipment. Tracking information typically becomes active within 24–48 hours after carrier scan. If your tracking number shows no activity after 3 business days, please contact us. For international shipments, tracking may be limited once the package enters local postal networks. We will provide available tracking milestones to help monitor your order.

ESTIMATED DELIVERY TIMES

Because items are produced on demand and shipped from different facilities, total delivery time = production time + shipping time.

All delivery times are estimates only and are not guaranteed. Actual delivery may vary due to carrier delays, customs processing, weather, and other events outside our control. We are not responsible for delays caused by shipping carriers or customs authorities. For customers in the European Union, statutory delivery timeframes under EU consumer law shall apply where required. In many destinations, delivery is faster than these estimates — but please allow the full window before contacting us about a delayed order.

Force Majeure: Neither party shall be liable for failure or delay in performance under these Terms caused by events beyond reasonable control, including but not limited to: natural disasters, pandemics, strikes, war, terrorist acts, government actions, or supply chain disruptions. In such cases, we will notify affected customers and provide revised timelines where possible.

CUSTOMS, DUTIES & IMPORT CHARGES

For international orders, your package may be subject to import duties, taxes, and customs fees, which are levied once the package reaches your country. These charges are the recipient's responsibility — we have no control over them and cannot predict their amount.

Orders fulfilled by our print partners may be produced in your own region, which can reduce or eliminate customs charges.

If a package is refused or abandoned at customs due to unpaid charges, any return shipping or destruction costs may be deducted from your refund. Alternatively, you may arrange payment of charges and reshipment at your expense. Please contact us within 7 days to discuss options.

EU customers: Orders originating from Iceland (outside EU) to the European Union may be subject to VAT and may require customs clearance, which can add to delivery time. Orders fulfilled by our EU-based print partners may be exempt from customs charges.

LOST, DAMAGED OR DELAYED PACKAGES

We want you to receive your order in perfect condition. Here's what happens if something goes wrong:

Damaged on arrival: Inspect your package upon reception. If your item is defective or damaged, contact us within 7 days (with photos) at ahhh@thetta-reddast.is. Please note that statutory warranty periods may extend beyond this timeframe in certain jurisdictions (including 2 years in many EU countries)—see our Returns & Refunds Policy for details. We'll work with our production and shipping partners to make it right.

Lost in transit: If tracking shows your package was never delivered, contact us and we will investigate with the carrier and, where the loss is confirmed, offer a replacement or a refund. Investigation Timeline: We will respond to lost package claims within 5 business days and complete our investigation with the carrier within 14 business days. If a loss is confirmed, we will process replacement or refund within 10 business days of confirmation.

Delivery delays: We are not liable for delays caused by carriers, customs, or events beyond our control, but we'll do our best to help you track your package.

Incorrect address: Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address provided by you, we may deduct the cost of return shipping from your refund or ask you to cover reshipment costs.

Wrong item received: Contact us within 7 days with photos and we'll arrange a replacement or refund at no cost to you. We will ship replacement items within 3 business days of receiving your notification. Refunds will be processed per our Returns & Refunds Policy.

RETURNS & SHIPPING

Returns are subject to our Returns & Refunds Policy. Customers are responsible for return shipping costs for returns due to change of mind. However, we cover return shipping costs for defective, damaged, or incorrectly shipped items. Please contact us first to coordinate return logistics for such cases. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items.

QUESTIONS ABOUT SHIPPING?

Email: ahhh@thetta-reddast.is
Phone: +354 823 3050
Address: Laugarnesvegur 80, 105 Reykjavík, Iceland

Policy Updates

We reserve the right to modify this Shipping Policy at any time. Changes will be effective on the date specified in the notice and will apply to orders placed after that date. The most current version will always be available at https://[yourdomain].is/shipping-policy.

For material changes affecting existing orders, we will provide advance notice via email where feasible.

Holiday & Peak Season Adjustments

During peak periods (November–December holidays, Black Friday, Cyber Monday, major sales events):
- Production times may increase by 3–7 business days
- Carrier delivery windows may expand by 3–5 business days
- Customer support response times may extend to 48 hours

We will communicate estimated timelines clearly at checkout during these periods. Orders placed closer to December 25th cannot be guaranteed for holiday delivery.