Our Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ahhh@thetta-reddast.is. Please note that returns will need to be sent to the following address: Lauganesvegur 80, 105 Reykjavik Iceland,
If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return question at ahhh@thetta-reddast.is.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You need to contact us within 7 days of receiving your item(s) with photos of the issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or underwear). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ahhh@thetta-reddast.is.
Create a returns label
Description of this step for processing a return.
Print your label
Description of this step for processing a return.
Bag it up
Description of this step for processing a return.
Drop it off
Description of this step for processing a return.
Return & Refund FAQ
Starting a Return
How long do I have to return an item?
You have 30 days after receiving your item to request a return. If your order is being shipped into the European Union, you also have the right to cancel or return your order within 14 days, for any reason and without justification, under the EU cooling off period.
What conditions must my item meet to be eligible for a return?
Your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How do I start a return?
Contact us at ahhh@thetta-reddast.is. If your return is accepted, we'll send you the return shipping address along with instructions on how and where to send your package.
Can I just send my item back without contacting you first?
No. Items sent back to us without first requesting a return will not be accepted. Always wait for your return to be approved and for our shipping instructions before mailing anything.
Who pays for return shipping?
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged, Defective & Wrong Items
What should I do if my item arrives damaged, defective, or wrong?
Inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong item, contact us immediately at ahhh@thetta-reddast.is so we can evaluate the issue and make it right.
How quickly do I need to report a problem with my order?
You must contact us within 7 days of receiving your item(s), and include photos of the issue. Reports made after 7 days may not be eligible for a remedy.
Non-Returnable Items & Exchanges
Which items cannot be returned?
The following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products or underwear)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you're unsure whether your specific item can be returned, please get in touch and we'll help you out.
Can I exchange an item for a different one?
We don't process direct exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
When will I get my refund?
Once we've received and inspected your return, we'll notify you whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can also take some time for your bank or credit card company to process and post the refund.
My refund hasn't arrived yet — what should I do?
If more than 15 business days have passed since your return was approved, contact us at ahhh@thetta-reddast.is and we'll look into it.
I still have a question about my return. How can I reach you?
You can always contact us at ahhh@thetta-reddast.is for any return-related questions.
